Privacy policies

Applicable standards regarding Privacy and Data Protection

Drop Hop is fully aware of the importance of Regulation (EU) 2016/679 of the European Parliament and the Council on April 27, 2016 and its compliance. We respect the user's right to privacy. The following page informs the user about all points related to data processing.

1. Purpose

1. Customers

When you purchase a product in our online store, the data you provide are used to process, invoice and ship the purchased products. To place an order in the online store the user voluntarily provides his personal data, including name, address, phone number, billing data and payment methods, which must be true and accurate.

By formalizing the purchase order the customer declares to be the owner of the information provided

2. Users

The information provided in the registration form is used to manage your profile, improve your shopping experience or navigation on the site, consult order and make purchases, without the need to enter new identifying data, including payment data such as bank card, which, with your express consent, were saved for future purchases.

3. Commercial communications

Given consent under section 21 of the Information Society Services Act, we will use your contact details to send you communications of interest about Drop Hop, including promotions, product and service offers and beer content. Information may be sent by postal, telephone or electronic means.

4. Request for Information

Any data you provide through direct contact with Drop Hop, via the chat tool or by any means of direct communication, including social media, will be handled to address your inquiry or request.

5. Veracity of the information provided

The user declares that all information provided is true and accurate as well as guarantees the authenticity of all data provided. You will be solely responsible for any false statements you make and for any damage you may cause to Drop Hop or any third party.

6. Recipient of data

Please be advised that if you make a purchase online that is to be delivered to the address that you stipulate, your shipment will detail all data necessary for the delivery of your purchase to be carried out by the partner shipping agent, including name, delivery address and telephone number. The phone number will be included to allow contact between the shipping company and the customer to facilitate delivery of the purchase.

7. Legal Basis for Data Processing

The basis that legitimizes the data treatment is the User's own consent and acceptance in each of the sections in which personal information is compiled. The User has the right to withdraw consent at any time without this affecting the lawfulness of the processing based on consent prior to its withdrawal.

With regard to the processing of data for commercial purposes by telematic means, if there is a prior contractual relationship between the parties, the communications concern products or services related to those previously requested by the interested party, and if the User has been given the opportunity to object to the processing of the data by ticking the un-ticked box, the basis for legitimizing the processing is based on the provisions of Article 21.2 of Law 34/2002, of 11 July, on Information Society services. In every commercial communication sent to the interested party, he/she will be given the possibility of expressing his/her opposition to receiving further communications.

2. Data retention

1. Customers

Information will be kept for as long as necessary to manage your purchase, from preparation, invoicing, dispatch and delivery. The information will subsequently be kept for the duration of the statute of limitations for legal actions.

2. Users

Your information will be stored indefinitely unless you ask to have it removed.

3. Recipients and commercial communications

Your information will be kept indefinitely unless you request to be removed.

4. Request for information

Your information will be kept for as long as necessary to process your request. Thereafter it will be kept indefinitely unless you ask to be removed.

3. Exercise of rights

The User has the right to access his/her data, to request its modification or elimination

Should the User wish that Drop Hop does not process his data this wish must be expressed, exercising his right by sending an email to drophop.tech@gmail.com.

4. Security of Information

Drop Hop uses encryption technology and stored on high security web servers, to protect all data processed. However, we remind you that there is no such thing as infallible technology and therefore you shall take all necessary measures within your power to keep your data secure.

5. Social Networks

Drop Hop uses social media, namely platforms such as Facebook, Instagram, LinkedIn and Youtube, to promote its Brand and as a point of contact with the User. All data collected through social networks are consented by the User. No data is collected through any social network without express consent of its owner.

6. Changes to Privacy Policy

Drop Hop reserves the right to change this Privacy Policy. Any changes to the Privacy Policy will be expressly communicated to the User.