Terms and Conditions

1. Scope and Purpose of the General Conditions of Shop

These General Conditions are intended, with the order form, and other elements referred to in them, to regulate the terms and conditions by which the provision of the Online Shop drophop.pt hereinafter Drop Hop.

Drop Hop consists of the sale of beer, accessories, other drinks and beer subscription services, through the address www.drophop.pt. Access to the Online Store, besides providing information on a set of products and/or services, allows the User, by electronic means, to order the products disclosed therein, under the terms and conditions described herein.

The order and purchase of products must be made by Users who are of legal age or over 18 (eighteen) years. The elements and information transmitted by the User shall enjoy full legal effect, recognizing the User's electronic purchases, and the User may not allege the lack of signature for failure to comply with the obligations assumed.

2. Product Information and Contents

Drop Hop will use reasonable efforts to ensure that the information provided is free from typographical errors and will correct them promptly whenever they occur. If you buy a product that has different characteristics than the ones shown online, you have the right to proceed to the resolution of the purchase contract in the legal terms applicable.

Drop Hop will do its best to deliver all the products ordered, but it is possible that in certain cases and due to causes difficult to control by Drop Hop, such as human error or computer systems failure, it may not be possible to deliver any of the products requested by the User. If any product is not available after you have placed your order you will be advised by email or telephone. At that moment you will be presented with the possibility of cancelling the order with the respective reimbursement, if you have already made the respective payment

All information about price, products, specifications, promotional actions and commercial conditions and services may be changed at any time by Drop Hop without prior notice.

3. Responsibilities

1. All products and services commercialized in Drop Hop Online Shop are in accordance with Portuguese Law.

2. The Store has adequate levels of security, however Drop Hop shall not be liable for any damages suffered by the User and/or any third party due to delays, interruptions, errors and suspensions of communications caused by factors beyond its control, including any deficiencies or failures caused by the communications network or communications services provided by third parties, the computer system, routers/modems, connection software or possible computer viruses or due to downloading through the service of files infected or containing viruses or other properties that may affect the User's equipment. If for any reason of access error to the Drop Hop Online Shop website there is an impossibility to provide the service, Drop Hop shall not be liable for any damages.

3. Data and information consultations made within the scope of this Service, are only done by the User, Drop Hop declines any responsibility due to abusive or fraudulent use of the information obtained.

4. Drop Hop shall not be liable for any loss or damage caused by any misuse of the Service which is not directly attributable to Drop Hop by way of malice or gross negligence.

5. Drop Hop shall not be liable for any loss or damage arising from any failure to perform the Service in a manner not directly or indirectly attributable to Drop Hop with intent or gross negligence and shall not be liable for:

I. errors, omissions or other inaccuracies concerning the information made available through the Service;

II. damages caused by the fault of the User or third parties, including violations of intellectual property,

III. the non-fulfillment or defective fulfillment resulting from the occurrence of force majeure situations, i.e. situations of extraordinary or unforeseeable nature, external to Drop Hop and that cannot be controlled by Drop Hop, such as fire, power cuts, explosions, wars, riots, civil insurrections, governmental decisions, strikes, earthquakes, floods or other natural cataclysms or other situations not controllable by Drop Hop that prevent or impair the fulfillment of the obligations undertaken.

6. Drop Hop does not warrant that:

I. the Service will be provided uninterruptedly, be secure, error-free or function infinitely;

II. the quality of any product, service, information or any other material purchased or obtained through the Service fulfills any expectations you may have of it

III. any material obtained in any way through the use of the Service is used at the User's own risk and the User is solely responsible for any damage to its computer system and equipment or any loss of data that results from such operation

IV. no advice or information, whether oral or written, obtained by the User from or through the Service will create any warranty that is not expressed in these General Conditions.

7. The User accepts that Drop Hop shall in no way be liable for any damages, including, but not limited to, damages for loss of profits, data, content, or any other losses (even if it has been previously advised by the User of the possibility of such damages), resulting

I. the use or inability to use the Service;

II. the difficulty in obtaining any substitute goods/services;

III. of the unauthorized access or modification to personal databases.

4. Obligations of the Consumer

1. The user undertakes to:

I. Provide correct personal data and addresses;

II. Not use false identities;

III. Respect the existing order limits.

2. If any of the data is incorrect or insufficient, and for this reason there is a delay or impossibility in processing the order, or eventual non-delivery, the responsibility is the User, and Drop Hop declines any responsibility. In the event that You breach any of these obligations, Drop Hop reserves the right to eliminate future purchases, block access to the store, cancel the supply of any other services made available simultaneously by Drop Hop to the same User; and, furthermore, not allow future access by User to any of the services made available by Drop Hop.

5. Privacy and Personal Data Protection

1. Drop Hop guarantees the confidentiality of all data provided by the Users.

2. The personal data identified in the order form as being mandatory to provide are indispensable for Drop Hop to provide the Service. The omission or inaccuracy of the data provided by the User is of its sole and entire responsibility and may lead to refusal of the provision of the Service by Drop Hop.

3. The User's personal data will be processed and stored by computer and is intended to be used by Drop Hop, and suppliers thereof, within the contractual and/or commercial relationship with the User.

4. In accordance with applicable law, the User is guaranteed, free of charge, the right to access, rectify and update his/her personal data, directly or by written request, as well as the right to oppose to the use of such data for the purposes provided in the previous paragraph, contacting Drop Hop.

5. The Internet is an open network, therefore, the User's personal data, other personal information and all the content hosted on the Service may circulate on the network without security conditions, even at the risk of being accessible and used by unauthorized third parties, Drop Hop will not be liable for such access and/or use.

6. Cancellation of Orders

1. At User's request

The User will be able to cancel his order by requesting it to Drop Hop through the website on the associated order number, which will be accepted as long as the order has not been processed yet.

2. By Drop Hop's decision

Drop Hop reserves the right not to process orders, when it sees any inconsistency in the personal data submitted or observes any misconduct by the buyer. Drop Hop reserves the right not to process any order or refund, in case of errors in the values and/or characteristics of the products, when these are due to technical problems, human error or Drop Hop external errors.

7. Return Orders

1. The User reserves the duty to check your order upon receipt. If you notice that something is broken or not in conformity you should immediately return the order exactly as you received it. After this stage Drop Hop does not guarantee the return due to the nature of the products sold.

2. After receiving the return at Drop Hop we will refund the User the amount corresponding to the amount paid for the order (value of the sales invoice), or a refund of the order will be made, according to the customer's request. If you have used a coupon code, this amount will not be refunded, i.e. the refund will only be for the amount actually paid.

3. The method of refund depends on the payment method used for the respective order. In the case of payments by Revolut or MBWay, the amount will be transferred through their respective platforms. Payments by bank transfer and cash will be refunded via bank transfer. The refund is made within 14 days after receipt of the will of free resolution and receipt of the return of the goods.

8. Intellectual Property

1. Drop Hop warrants that the information and databases it provides do not violate the intellectual and industrial property rights of third parties.

2. The owner of brands, names, logos or names of companies and services authorize the Online Shop to provide such information on its website.

3. The Store is a registered website and the Service provided by the website itself is the responsibility of Drop Hop.

4. The User acknowledges that the Service contains confidential information and is protected by copyright and related rights, industrial property and other applicable legislation.

5. The User acknowledges that any content in the advertising, highlighting, promotion or mention of any sponsor or advertiser is protected by copyright and related rights laws, industrial property laws and other laws of property protection, so that any use of such content may only occur under the express authorization of the respective owners.

6. The User undertakes to fully respect the rights referred to in the preceding paragraph, in particular by refraining from any acts that may violate the law or these rights, such as the reproduction, marketing, transmission or making available to the public of such content or any other unauthorized acts that have as their object the same content.

9. Conditions of Security of the Service

1. The User agrees to comply with all applicable legal provisions, namely, not to practice or encourage the practice of illegal acts or offensive to good manners, such as sending unsolicited communications (spamming) in violation of the provisions of applicable legislation on the processing of personal data and advertising communications through automatic calling devices, and also to comply with the rules of use of the Service, under penalty of Drop Hop suspending or disabling the Service in accordance with the terms set forth in section 12.

2. The User expressly acknowledges and agrees that the IP Network is a public electronic communications network which may be used by several users, and as such, subject to computer overloads, therefore Drop Hop does not guarantee that the Service will be provided without interruptions, loss of information or delays.

3. Drop Hop also does not guarantee the provision of the Service in situations of unpredictable overload of the systems on which it is supported or force majeure (situations of extraordinary or unpredictable nature, external to Drop Hop and that cannot be controlled by Drop Hop).

4. In case of interruption of the Service due to unforeseeable overload of the systems on which it is supported, Drop Hop commits itself to regularize its operation as soon as possible.

10. Suspension and Deactivation of the Store

1. Regardless of any prior or subsequent notice, Drop Hop may at any time, in its sole discretion, discontinue making the Service and or part of the Service available to any or all Users.

2. Drop Hop further reserves the right to immediately suspend or terminate access to the Service in the following cases:

a. When the User fails to observe the conditions of use referred to in paragraph 4 and others referred to in the General Conditions;

b. When Drop Hop ceases the access to the Shop, by prior notice of 15 days from the date of termination.

3. Suspension or termination of the Service by Drop Hop in accordance with the preceding paragraphs shall not imply the right of the User or third parties to any indemnity or other compensation, and Drop Hop shall not be liable or in any way encumbered, for any consequence resulting from the suspension, annulment, cancellation of the Service.

11. Communications

Without prejudice to other forms of communication provided for in these General Conditions, notifications to the User relating to Drop Hop, including any amendments to these General Conditions, may be made to the User's e-mail address, by SMS or telephone contact.

1. The User agrees to receive any and all communications and / or notifications related to the Online Store, to the address, contact phone number and / or email address ("e-mail") indicated in the order process.

At any time, you can request not to receive these communications and/or notifications by sending an email.

12. Technical Settings

1. Without prejudice to the following paragraph, Drop Hop may change the products and services and/or the technical conditions of provision of the same, as well as the respective rules of use, and shall disclose to the User such changes with a minimum notice of 15 (fifteen) days.

2. The version in force of the present Terms and Conditions and its annexes is available on the website www.drophop.pt.

13. Communications

1. Whenever Drop Hop deems it necessary or convenient to optimize the browsing experience and/or to improve the connectivity conditions, Drop Hop may remotely reformulate the network configurations.

2. Notwithstanding the following paragraphs, Drop Hop may change the technical configurations of the same whenever it deems convenient to adapt it to eventual technological developments.

3. Drop Hop does not guarantee to the User any upgrades or improvements.

4. Some upgrades or new features may only be available against User's payment and/or subscription

14. Complaints

1. The User can submit any contractual disputes, to arbitration and mediation mechanisms that are or will be legally constituted, as well as complain to Drop Hop about acts and omissions that violate the legal provisions applicable to the acquisition of goods.

2. The complaint must be presented within 30 (thirty) days, through email, counted from the knowledge of the facts by the User, being registered in Drop Hop information systems that will decide the complaint and notify the interested party within 30 (thirty) days from the date of its reception.

15. Applicable Law and Competent Court

The General Terms and Conditions are governed by Portuguese law and to settle any questions arising from these Terms and Conditions, will be competent the district court of Oporto, with express waiver of any other.